Delete an InstructorLane or LearnerLane account

Who provides the apps

InstructorLane and LearnerLane are provided by TRANSAD HAULAGE LTD, company number 11689858, of 33 Atlas Street, Ashton-under-Lyne, United Kingdom, OL7 9BB.

InstructorLane account

1. Open InstructorLane and sign in.
2. Open Settings, then Data & subscription.
3. Select Delete account permanently and complete the identity checks.

The request covers the instructor account, cloud workspace, pairings and stored files, subject to limited legal retention. A linked Stripe subscription is cancelled by the reported account-deletion flow. Any separately billed App Store or Google Play subscription must be cancelled with that store.

LearnerLane access

Use the disconnect or pairing control available in LearnerLane, or submit the web request below. Disconnecting stops that device or pairing from future access but does not by itself erase the instructor's professional lesson record or copies already exported.

Web request

If you cannot sign in, email [email protected] with the subject Account deletion request. State whether the request concerns InstructorLane or LearnerLane and the account email or pairing reference. Do not send a password, payment-card number or unnecessary pupil details. We will carry out proportionate identity verification before deletion.

What happens next

A successful in-app deletion removes eligible active D1 records and R2 files immediately after reauthentication and required billing/file checks. We aim to complete ordinary verified support-led requests within 30 days. Current D1 recovery history expires within 7 days. Protected manual pre-deployment exports are isolated from ordinary use and deleted within 90 days; completed deletion requests are reapplied after any disaster-recovery restore. Minimal company accounting records may remain for six years from the end of the relevant financial year, and specifically scoped dispute, fraud-prevention or legal-hold information only where necessary, with access restricted. We explain any exception. Cancellation of renewal and deletion are separate actions.

Privacy rights

A deletion request can also be a legal erasure request. We normally respond to rights requests within one month. You can complain to us or to the Information Commissioner's Office.